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If I send you an enquiry form, will I receive lots of spam, adverts and miscellaneous junk?
I've already sent you an enquiry form, so why have I not heard from you?
I've received an automated response but why have you not replied to my enquiry?
Why do you want my phone or fax number?
Why do you ask for my maximum budget?
Why do you ask for so much information?
Can I send more than one enquiry form?
What should I do if my holiday requirements change after I've already sent an enquiry form?
Q If I send you an enquiry form, will I receive lots of spam, adverts and miscellaneous junk?
Q I've already sent you an enquiry form, so why have I not heard from you?
A The most common reason is that I have been unable to contact you using the contact details you submitted. In every case, when you submit an enquiry form you should receive an automated response by email, normally within 15 minutes or so. If you don't receive this response, it is almost certainly because your entered an invalid email address (which is very easy to do). Please send me an email and I'll put everything right.
Q I've received an automated response but why have you not replied to my enquiry?
A If you have received an automated response message then your enquiry has been logged in my system against the given Enquiry Reference No. and I will endeavour to get some quotes to you by the date indicated in the message.
I spend a great deal of time and effort with each and every enquiry to try to find the best possible bargains matching your specific needs. However, this service is in big demand and I receive many enquiries every day. Inevitably, at peak times, this can lead to delays. If, for any particular reason you really do need a quicker response than indicated in your automated response message, please call me on 08707 571 571 (or send me an email), quoting your Enquiry Reference No. and I will act accordingly. Otherwise, please bear with me - I will be in touch shortly.
Q Why do you want my phone or fax number?
A For a variety of good reasons I cannot proceed with an enquiry without a valid telephone or fax number. Here are two of those reasons:
First of all, it is very easy to make an error when entering your email address on the enquiry form (and believe me, lots and lots of people do). If I didn't have another means of contact I wouldn't be unable to get in touch and you would miss out on your holiday bargains.
Secondly, many of my bargains are only available for a short time and I may need to contact you urgently.
Q Why do you ask for my maximum budget?
A Because I spend a lot of time on each enquiry I receive and I need to be sure that I am not wasting that time. Prices, particularly for 'lates' can fluctuate widely (up and down). If I know that current prices are outside your budget I will advise you the best course of action before I have used up valuable time.
Rest assured, that I do not automatically work to your maximum budget. I ALWAYS endeavour to find you the best deals suited to your requirements at the best possible prices. So, please be realistic and as accurate as possible when stating your maximum budget.
QWhy do you ask for so much information?
A Over 90% of the email enquiries that I receive contain ambiguous information or are missing vital details altogether. Subsequently, I enter into a dialogue with the client to clarify requirements. This takes up vital time, affecting and delaying my service to you. Less than 15% of enquiry forms require further dialogue to clarify requirements. This allows me to spend more time doing what I do best - finding holiday bargains for you.
Q Can I send more than one enquiry form?
A If you must, but...
...please remember that I am simple girl and I become confused very easily. If you really have two different enquiries for two different holiday dates then by all means send me two enquiry forms. However, if you are just going on holiday once, please just send one enquiry form (You can always specify more than one possible destination etc on the form). I get really confused when I receive two or more forms with almost (but not quite), identical requirements, and when I get really confused, I struggle to deal with your enquiry quickly and efficiently.
Q What should I do if my holiday requirements change after I've already sent an enquiry form?
A Please DON'T send another enquiry form! This just jumbles my simple mind and delays the processing of your enquiry. Please send me an email telling me about the changes and quoting your enquiry reference number and we'll amend your record.
If you can't find the answer to your question on this page, please send an email to Admin@holidaybargains.org
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