||I am an independent ABTA bonded
Personal Travel Advisor operating NATIONWIDE
from my office in the Midlands, serving both business
and leisure clients.
I believe that customer service in the UK travel industry can leave a lot to be desired and
have built my
business by providing an excellent personal service to my clients (and wonderful
prices too :-)). My client base includes people from every walk of life
including high profile celebrities. Many clients have been with me for
In this day and age of instant internet bookings and 'conveyor belt'
attitudes to customers, I believe that there is still a need for
personal customer service. [Does your favourite 'on-line' reservation
system advise you about cheaper or more suitable alternatives, warn you
about nearby building work or take into account your personal
circumstances when finding you a holiday? Do you trust it to put your
I do, of course, recognise that the convenience of on-line booking
is an important requirement for many people. For this reason, I also
offer some on-line booking facilities on this
site. However, I will always provide an unrivalled personal
customer service off-line, searching for the very best deals matching my
requirements. It is also worth noting that, off-line, I have access to
many more products, services, prices and reservation systems.
I value independence highly. For this reason, I partner with Future
Travel (part of the Co-op group), who are not owned by a tour
operator unlike many of the 'High Street' agents. I deal with thousands
of operators, consolidators, airlines and other suppliers and don't
just limit myself to the major players or those that pay the best
commission. I will source products and services from any supplier who
is reliable and gives me what you want and I have the knowledge and
experience to know where to look and what to ask for.
With over 30 years experience in the travel business, my
priority is ALWAYS to find you the right holiday (or flight or
hotel etc) at the best price, and I will take whatever time is
necessary to do that, whether you are looking for a week in Benidorm, a
weekend break in Edinburgh, a flight to Timbuktu or a 6 month world
tour. That way, I hope, you'll come back to me for more
of the same.
I give you these guarantees:
If you book a package holiday with me, you will NEVER pay the
Tour Operator's quoted price.
I will NEVER try to sell you anything unless I believe it is
suitable for your needs.
I will ALWAYS take the time necessary to find you the best deal
that I can.
the News (see the newspaper feature about my business).
my corporate services.